Refund Policy
Matrina Wellness – Customer Support & Policies
Matrina Wellness is committed to delivering uncompromising quality and complete customer satisfaction.
1. How do I track my order?
Once your order is placed, you will receive an email containing a tracking link.
Please check your inbox and add our domain to your email address book to avoid missing any updates.
You can also track your order anytime using our “Track Your Order” page.
If you need assistance, feel free to contact us through our customer care number or email us at support@matrinawellness.com.
2. How does our order verification process work?
After placing an order on our website, you will receive an automated SMS containing a verification link.
Click on the link to confirm your order.
If the link is not responding or you face difficulty, you may contact our customer support team via phone or email, and they will help you verify your order manually.
3. What is the exchange, return, and refund policy?
You may return any product within 10 days of purchase, provided the packaging is unopened.
If the packaging has been opened and you are not satisfied with the product, please contact our customer support team, and they will guide you through the available options.
You can choose from the following return methods:
Option 1 – Return Directly to Matrina Wellness
You may return your product(s) directly to our address.
Once we receive the items, your refund will be processed to your Bank Account / Easypaisa / JazzCash.
Option 2 – Courier Pickup
Our partner courier service can pick up the product(s) from your address.
Once received and inspected, we will process your refund after deducting Rs. 200 for return shipping charges.
If you suspect the product has been tampered with, please keep the original product and packaging. Our support team will guide you on how to send it back safely.
4. How do I return Matrina Wellness products purchased from other stores?
If you purchased our products from another online platform, please follow their return and refund policies.
If you bought from a retail store, kindly return the product to the same store according to their policy.